IT Support Officer

Location: Brentwood 

Department: IT Helpdesk 

Job Type: Temporary 

Duration of booking: Expected to last 3 months with possible extension

Proposed start date: ASAP

Pay Rates: £16.00 per hour PAYE inclusive of holiday pay or £19 umbrella 

Hours / Working Days: Monday to Thursday: 8:30am – 5:00pm Friday: 8:30am – 4:30pm - 37 hours per week

Sector: Healthcare 

Based: Office / Hospital 

About the Role

We are seeking a proactive and customer-focused IT Support Officer to join their motivated and forward-thinking IT team. This is an excellent opportunity to work within a dynamic environment, gaining exposure to modern cloud technologies while contributing to the delivery of high-quality Digital, Data, and Technology services.

Key Responsibilities

• Provide first-line support through a responsive and professional Service Desk
• Deliver excellent customer service backed by strong technical knowledge
• Support a range of IT activities including:
  • Hardware commissioning and decommissioning
  • General IT support tasks
• Work closely with Technical Analysts to ensure effective issue resolution
• Contribute to maintaining efficient and reliable IT services across the organisation

Requirements

• Experience with Microsoft technologies (essential)
• Strong problem-solving skills and a proactive mindset
• Excellent communication and customer service skills
• Ability to work both independently and within a team
• ITIL knowledge (desirable but not essential)