Information Technology Support Officer (Band 5)

Location: Belfast

Job Type: Temporary 

Duration of booking: Expected to last 6 months with possible extension

Proposed start date: ASAP

Pay Rates: £17.80 per hour PAYE inclusive of holiday pay

Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am – 5.30pm 

Sector: Healthcare 

Based: Office / Hospital 

Job Summary

The Information Technology Support Officer is responsible for supporting the delivery, maintenance, and continuous improvement of IT systems and services across the Trust. The role involves providing technical support to end users, resolving system issues, contributing to IT projects, and ensuring systems operate efficiently to support organisational objectives.

Key Responsibilities

• Provide first- and second-line IT support to users across the Trust.
• Diagnose and resolve complex hardware, software, and network issues.
• Manage incidents and service requests through the Help Desk system, ensuring timely resolution in line with policies and SLAs.
• Escalate issues where necessary and liaise with third-party suppliers to ensure resolution.
• Install, configure, test, maintain, and repair IT hardware and software.
• Support a range of networked systems including PCs, printers, and data switches.
• Maintain accurate records of IT assets, ensuring all updates are logged in the Help Desk system.
• Support third-party applications and coordinate external vendor support where required.
• Participate in backup procedures, including secure handling and rotation of backup media.
• Assist in the delivery of IT projects as directed by the IT Manager.
• Support the development and maintenance of the Trust’s website and intranet.
• Participate in system upgrades, rollouts, and service improvements.
• Conduct site visits to support installations, maintenance, and future IT planning.
• Work collaboratively with the IT team to maintain and enhance service delivery.
• Identify and implement improvements to IT processes and procedures.
• Attend team meetings and contribute to continuous improvement initiatives.
• Monitor and manage IT stock, equipment, and supplies.
• Maintain documentation and records in line with Trust standards.
• Participate in the IT on-call rota and provide out-of-hours support where required.
• Comply with all Trust policies, procedures, and statutory regulations.
• Maintain high standards of professionalism, confidentiality, and integrity.
• Support equality, diversity, and inclusion across all activities.
• Participate in training, development programmes, and performance reviews.
• Contribute to the Trust’s mission and commitment to high-quality service delivery.
• Undertake additional duties appropriate to the role as required.

Requirements 

Applicants must meet one of the following:

• Degree in ICT (or equivalent) with at least 1 year relevant experience
• HND (or equivalent) in ICT with at least 2 years relevant experience
• Minimum of 4 years relevant IT support experience

Experience must include installation and support of network-based equipment (e.g., PCs, printers, switches).

• Experience with Microsoft desktop applications and Windows server environments.
• Working knowledge of Help Desk Management Systems.
• Experience supporting intranet/internet technologies and portal systems.
• Strong troubleshooting and problem-solving skills.
• Full driving licence or access to transport to fulfil the role requirements.
• Willingness to participate in an on-call rota.
• Deliver high-quality services with professionalism and respect.
• Adhere to Health & Safety regulations and Trust policies.
• Comply with Equality, Human Rights, and Data Protection legislation.
• Maintain accurate records in line with Records Management and Freedom of Information requirements.
• Support organisational initiatives including Equality Schemes and workplace policies.