Job Description – Tenancy Enforcement Officer

Location: Greenwich

Job Type: Temporary 

Duration of booking: Expected to last 3 months with possible extension

Proposed start date: ASAP

Pay Rates: £19.30 per hour PAYE inclusive of holiday pay

Hours / Working Days: 35 hours per week / Monday to Friday, 9am – 5pm

Based: Office /public 

Working Pattern: 5 days per week in office (initial training period) 

Thereafter, 3 days per week in office 

Role Overview

The Tenancy Enforcement Officer will deliver a high-quality, customer-focused front-line housing service, supporting residents across a designated portfolio of properties.

This role has been created to provide additional capacity during a period of increased demand, particularly to support new build and recently onboarded homes. The postholder will play a key role in ensuring new tenancies are effectively managed from the outset, helping to sustain tenancies and prevent escalation of issues.

Key Responsibilities

• Proactively manage new and introductory tenancies, ensuring early engagement and intervention
• Support new tenant move-ins, including conducting tenancy audits and property inspections
• Monitor and enforce compliance with tenancy agreements
• Manage cases of anti-social behaviour (ASB), nuisance, and tenancy breaches, taking appropriate enforcement action
• Maintain a visible presence across multiple sites, building strong relationships with residents
• Deliver early tenancy sustainment support to reduce risk of tenancy failure
• Manage a varied caseload efficiently within a high-demand environment
• Undertake home visits and site visits, including lone working

Person Specification

Essential Skills & Experience

• Experience in tenancy or housing management
• Proven experience handling anti-social behaviour (ASB) and complex tenant cases
• Strong customer service and communication skills
• Ability to work independently and manage workload effectively
• Experience conducting property visits, tenancy audits, or inspections

Personal Attributes

• Proactive and solution-focused approach
• Resilient and able to work under pressure
• Highly organised with strong prioritisation skills
• Flexible and adaptable in a fast-paced environment

Additional Information

This role involves regular travel between sites, lone working, and direct engagement with residents in their homes. Candidates must be comfortable working in a dynamic and sometimes challenging environment.

Opportunity

This is an excellent opportunity to make a meaningful impact by supporting tenants at a critical stage of their tenancy. You will contribute to building sustainable communities while supporting the housing service during a period of growth and transition.