Registered Care Manager – Adults Learning Disabilities & Complex Needs

Location: Enfield N21 / E4 (Chingford/Epping area)
 Salary: £50,000–£55,000 per annum
 Hours: Full-time
 Start Date: ASAP
 Employment Type: Permanent

About the Role

This is a key leadership position for an experienced CQC-registered manager who can maintain high standards of care, lead and develop staff, strengthen compliance and drive continuous improvement across both services.

The successful candidate will play a central role in building on the current Good CQC rating, improving inspection outcomes and ensuring the services consistently meet regulatory, contractual and organisational requirements.

Key Responsibilities

• Take overall responsibility for the day-to-day management and quality of both services.
• Maintain strong compliance with CQC regulations, legislation, company policies and safeguarding requirements.
• Lead continuous improvement initiatives with the aim of achieving an Outstanding CQC rating.
• Conduct regular audits, monitoring, spot checks and quality assurance activities, identifying areas for improvement and implementing corrective action.
• Ensure residents receive person-centred care and support in line with their individual care and support plans.
• Oversee risk assessments, risk management plans, support plans and regular reviews.
• Ensure residents are safe, their health needs are appropriately supported and their wellbeing remains central to service delivery.
• Work with adults with learning disabilities, autism, mental health needs, dual diagnosis and complex needs.
• Lead, motivate and develop the staff team, ensuring high standards of practice and professional conduct.
• Manage and support the two dedicated Senior Support Workers, who have responsibility for their respective sites.
• Oversee recruitment, induction, supervision, appraisal, mandatory training and ongoing staff development.
• Manage staffing rotas, annual leave, performance and training requirements.
• Promote effective communication and positive working relationships across the organisation.
• Manage complaints, grievances, disciplinary matters and safeguarding issues where required.
• Liaise effectively with CQC, local authorities, commissioning teams, families, advocates and other external agencies.
• Maintain accurate records and ensure documentation provides clear evidence of compliance and quality assurance.
• Ensure emergency procedures are implemented effectively and act as required during crisis situations.
• Support referrals, assessments, admissions and effective management of service capacity.
• Maintain occupancy levels and contribute to securing additional referrals and care contracts.
• Work closely with the Director/Owner on strategic development and service improvement.
• Contribute to the commercial and operational development of the organisation.
• Ensure appropriate financial, administrative and resident money procedures are followed.
• Keep up to date with developments in health and social care legislation, CQC requirements and best practice.
• Be available for occasional evenings, weekends and out-of-hours/on-call responsibilities where required.

Service Structure

The Registered Care Manager will oversee two sites located approximately 15 minutes apart by car:

Registered Care Home – Enfield, 

• 7-bed registered care home.
• Dedicated office available for the Registered Care Manager.
• Experienced Senior Support Worker responsible for the site and reporting to the RCM.

Supported Living – / Chingford & Epping area

• 9 individual flats within a supported living service.
• Dedicated office available for the Registered Care Manager.
• Experienced Senior Support Worker responsible for the site and reporting to the RCM.

The RCM will generally work from one site at a time and will not normally be required to move between both sites on the same day.

The overall workforce is approximately 28 staff, including part-time employees.

About You

The ideal candidate will be an experienced Registered Care Manager with:

• At least 2 years' experience as a Registered Care Manager.
• Current/previous experience as a CQC-registered manager.
• Strong experience within residential care or supported living rather than purely domiciliary care.
• Proven experience supporting adults with learning disabilities, autism, mental health, dual diagnosis and complex needs.
• A strong understanding of CQC regulations, inspection frameworks, compliance and quality assurance.
• A proven track record of improving service quality and inspection outcomes.
• Strong leadership and people-management skills.
• Experience managing Senior Support Workers and wider care/support teams.
• Excellent knowledge of care planning, risk assessments, safeguarding and incident management.
• Strong communication and interpersonal skills, with the ability to work effectively with residents, families, staff, commissioners and regulators.
• A proactive approach to problem-solving and continuous improvement.
• The confidence to work independently and under pressure.
• Strong organisational and administrative skills.
• Good IT/computer skills.
• Ideally a full UK driving licence and access to a vehicle, given the location of the two services.