Test Analyst – Band 5

MAIN PURPOSE

To support the testing and quality assurance of Trust ICT systems, ensuring that new developments, upgrades and changes meet technical specifications and user requirements. The post-holder will identify, document and escalate defects, working closely with users, suppliers and ICT teams to support safe, reliable and effective digital services.

Location: Tooting

Job Type: Temporary 

Duration of booking: Expected to last 3 months with possible extension

Proposed start date: ASAP

Pay Rates: £20.81 per hour PAYE inclusive of holiday pay

Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am – 5pm 

Sector: Healthcare 

Based: Office / Hospital

Summary of Key Responsibilities

Testing and Quality Assurance

• Act as a point of contact for staff seeking testing advice and support.
• Work with change managers, operational managers and end-users to understand workflows and system requirements.
• Develop and maintain test scripts and scenarios to verify system functionality against specifications and user expectations.
• Identify, investigate and document defects, ensuring issues can be accurately replicated.
• Report defects to suppliers and developers, clearly outlining the required resolution.
• Track supplier progress and monitor defect resolution.
• Troubleshoot reported incidents and undertake root cause analysis.
• Escalate issues appropriately, particularly those that may affect patient safety.
• Undertake ad-hoc testing, participate in audits and support quality assurance processes.
• Maintain up-to-date specialist knowledge of software testing and relevant ICT systems.
• Work independently, applying knowledge and experience to resolve problems and meet deadlines.

Communication and Stakeholder Engagement

• Communicate complex technical issues clearly to clinical and non-clinical staff, suppliers and ICT colleagues.
• Develop effective working relationships with internal teams, external suppliers and contractors.
• Provide a professional, courteous and responsive service to system users.
• Communicate clearly and accurately, both verbally and in writing.
• Governance and General Responsibilities
• Follow Trust and ICT policies, procedures and processes.
• Maintain confidentiality and comply with relevant information governance, data protection and Freedom of Information requirements.
• Promote health, safety, equality and diversity in accordance with Trust policies.
• Keep skills and knowledge up to date and undertake relevant training.
• Undertake other duties appropriate to the grade and needs of the service.

Essential Criteria

• ISTQB Certified Software Testing Qualification.
• Experience
• Experience working within the NHS or a healthcare organisation using healthcare systems.
• Experience working in a fast-changing technology environment, with the ability to adapt and learn new technologies quickly.
• At least three years' experience as a Test Analyst, Systems Administrator or in back-office support.
• Experience of defect tracking and managing the resolution of defects.

Knowledge and Skills

• Good understanding of software testing methodologies and processes.
• Sound understanding of the IT project lifecycle.
• Ability to identify and raise issues and risks.
• Foundation knowledge of systems undergoing testing and their use within the Trust.

Desirable Criteria

Qualifications and Development

• Cerner in-house training in PAS and Scheduling.
• Evidence of ongoing career development.

Experience

• Experience working with Cerner applications.
• At least two years' experience testing Cerner applications, interface solutions or database infrastructure.
• Experience extracting and verifying HL7 messages.

Knowledge and Skills

• Knowledge of Millennium and/or RiO back-office tools.
• Knowledge of laboratory and radiology systems, AutoHotKey and HEAT helpdesk software.
• Familiarity with project planning and control techniques.
• Good presentation skills.