Job Description: Project Manager

Location: Norwich

Job Type: Temporary 

Duration of booking: Expected to last 3 months with possible extension

Proposed start date: ASAP

Pay Rates: Up to £26 per hour PAYE inclusive of holiday pay

Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am – 5pm 

Sector: Healthcare 

Based: Office / Hospital 

Main Duties & Responsibilities

Project Management & Planning

• Project Initiation: Lead the development of project proposals and prepare documentation, ensuring clear objectives and project scope are agreed at the outset.
• Documentation & Planning: Develop, complete, and maintain Project Initiation Documents (PIDs) and project plans for a variety of large-scale or highly complex projects using standard project management methodology.
• Monitoring & Reporting: Monitor and report progress against key milestones. Determine RAG status through data analysis, assess options to unblock issues, clarify discrepancies, and escalate complex matters appropriately.
• Risk & Issue Management: Maintain and update the RAID log to identify and manage project risks, issues, decisions, and actions. Ensure key information is accurately captured in highlight reports.
• Framework Compliance: Complete all required project documentation and reports in line with agreed reporting schedules and frameworks.

Service Improvement & Change Management

• Service Redesign: Deliver performance improvements and service redesign across the Trust by proposing, leading, and implementing new ways of working.
• Data & Capacity Analysis: Analyse performance, capacity, and demand data to identify areas for improvement. Work alongside programme managers to assess priority schemes and plan capacity collaboratively.
• Managing Change: Lead service development initiatives and support Service Leads in managing change across the Trust. Develop targeted strategies to overcome resistance to change and support staff through transitions.
• Transition & Benefits Realisation: Perform baseline performance and benefits analysis prior to project commencement. Ensure a robust benefits realisation plan is established for handover to the Operations Lead during the Service Transition process, ensuring legacy ownership is embedded post-implementation.
• Stakeholder Engagement, Governance & Leadership
• Collaborative Working: Plan and coordinate the activities of project team members and key stakeholders to ensure work packages are delivered on schedule and resources are used efficiently.
• Board & Group Facilitation: Lead project board meetings, working groups, and workshops with internal and external parties. Use persuasion, negotiation, and collaborative techniques to motivate stakeholders, address issues, and maintain project standards.
• Representation: Represent the NHS Trust to external contractors, suppliers, and providers to advance project objectives while delivering a customer-focused service that manages expectations effectively.
• Reporting & Communication: Prepare and present complex statistical and narrative information using visual tools, formal written reports, and presentations for boards, staff groups, and key stakeholders.
• Financial & Resource Management
• Budget Responsibility: Exercise delegated responsibility for project budgets. Monitor financial initiatives, track under/overspend, and take corrective action where needed.
• Cost Improvements: Proactively identify efficiencies and manage the delivery of financial savings aligned with defined Cost Improvement Programmes (CIPs).

Person Specification: Experience & Skills

Qualifications & Knowledge

• Education: Degree or equivalent experience; post-graduate qualification preferred.
• Project Qualification: APM Project Management Qualification (PMQ), equivalent professional qualification, or equivalent level of practical knowledge and experience.
• Sector Knowledge: Understanding of the NHS and the broader local health and care economy, alongside a firm understanding of clinical services and patient-centred care.
• Governance: In-depth knowledge of Data Protection and Information Governance principles.

Experience

• Project & Change Management: Proven track record of managing complex or sensitive projects and applying project and change management methodologies in practice.
• Healthcare & Complex Organisations: Experience working within a large, complex organisation such as the NHS, social care sector, or a similar service provider.
• Service Redesign: Demonstrated experience in planning, developing, and implementing service, system, or process changes, including workforce redesign.
• Training & Facilitation: Experience in developing and delivering training to clinical and non-clinical staff groups.

Skills & Competencies

• Analytical & Decision-Making: Strong analytical skills to interpret complex data, evaluate various options, solve problems, and make sound decisions within the project scope (or refer decisions appropriately).
• Communication & Influencing: Excellent verbal, written, and presentation skills. Ability to translate complex concepts into clear terms, write formal reports, and influence stakeholders in a dynamic environment.
• Stakeholder Management: Proven ability to build effective working relationships, negotiate outcomes, and guide teams through change.
• Information Handling: Demonstrated ability to manage sensitive, confidential information responsibly and design complex surveys relevant to project needs.
• Organisation & Personal Effectiveness: Exceptional time management skills with the ability to work under pressure, delegate effectively, and manage continuous personal development.
• Mobility: Ability to make independent travel arrangements to meet the operational needs of the service across various sites.