MAIN PURPOSE

As an integral member of the Employee Services Team, provide a modern, professional and customer-focused HR administrative service, supporting managers and staff with timely, accurate and confidential employee services support.

Location: Lisburn

Job Type: Temporary

Duration of booking: Expected to last 3 months with possible extension

Proposed start date: ASAP

Pay Rates: £16.68 per hour PAYE inclusive of holiday pay

Hours / Working Days: 36.25 hours per week / Monday to Friday

Sector: public

Based: Office

Summary of Key Responsibilities:

Human Resources Administration & Support

· Provide confidential HR administrative support across resourcing, employee services, EDI and business partnering, ensuring compliance with policy, employment law, best practice and data protection.

· Manage Employee Services administration efficiently, prioritising workload and meeting deadlines.

· Support managers and staff with HR queries on terms, conditions, legislation and policy.

· Maintain current knowledge of HR legislation, regulations and employment terms.

· Produce HR correspondence and maintain accurate records, systems and databases in line with GDPR and retention requirements.

· Prepare family leave, probation, sickness, annual leave, agency worker and leaver administration accurately.

· Process monthly HR and payroll administration, including checks and updates to terms and conditions.

· Support recruitment and agency worker processes, including job notifications, frameworks and candidate assessments.

· Monitor HR inboxes and handle correspondence, calls, visitors, queries and complaints professionally through to resolution.

· Issue staff ID cards, monitor office supplies and raise electronic requisitions.

· Take notes at HR meetings and prepare accurate HR updates, reports and statistics.

· Provide information for complaints, FOI, Data Protection requests, parliamentary questions, audits and performance reporting.

· Attend meetings and training, maintaining knowledge of corporate and local policies.

Governance, Data & Information Assurance

· Develop and maintain a sound knowledge of relevant legislation, terms and conditions, policies, and procedures to advise internal and external stakeholders.

· Deliver high-level customer service when handling sensitive personal data while meeting GDPR requirements.

· Maintain the records management framework for electronic and manual retention and disposal in line with GDPR and retention policies.

· Provide accurate ad-hoc HR management information and data for external release (e.g., Freedom of Information, Assembly Questions, legal representatives, Statutory Bodies, and Finance).

Systems and Service Improvement

· Assist in managing HR Information Systems, identify issues, log faults, and consult with line managers, system providers, and IT.

· Maintain Management Information Systems through multi-source data input and assist with migrating existing systems into new software.

· Proactively identify and propose improvements to streamline HR operations.

Essential Criteria

Qualifications: Five GCSEs, or equivalent, at Grades A*–C / 9–4, including English and Maths.

Experience:

· Either one year’s experience in a demanding office environment carrying out a range of business support tasks;

OR

· Two years’ experience in a demanding office environment carrying out a range of business support tasks.

Skills and Competencies:

· Proficient in Microsoft Office, including Word, Excel, PowerPoint and Outlook.

· Experience supporting internal and external customers.

· Strong planning, organisation, prioritisation and attention to detail.

· Effective written and verbal communication, with the ability to provide timely and accurate information.

· Ability to work under pressure and manage multiple deadlines.

Desirable Criteria

· Experience working in an HR administration function within a large, multi-site, multi-disciplinary organisation.

· Gained or working towards an HR qualification.

· Experience working within local government or the public sector