Administrator / Receptionist – GP Practice

Location: Birmingham  
Job Type: Temporary 
Duration: 12 Months 
Start Date: ASAP 
Hours: 30 per week
Pay Rate: £12.71 per hour 

We are looking for a professional, organised and patient-focused Administrator/Receptionist to join a friendly and supportive GP Practice team 

The Role

This is a varied administrative and patient-facing position, with a key focus on patient registrations, accurate record keeping and general Practice administration.

Your responsibilities will include:

• Processing new patient registrations and updating patient records.
• Providing professional reception support and handling patient enquiries.
• Managing telephone, face-to-face and electronic communications.
• Booking and managing appointments, recalls and home visit requests.
• Processing incoming correspondence and maintaining accurate patient records.
• Using Practice systems and Microsoft Office, including Outlook, Word and Excel.
• Supporting clinicians and the wider Practice team with administrative tasks.
• Assisting with document management, scanning, data entry and general office duties.

About You

We are looking for someone who is:

• Highly organised, accurate and confident using IT systems.
• An excellent communicator with a professional and approachable manner.
• Comfortable managing a varied workload in a busy patient-facing environment.
• Experienced in administration, reception or customer service.
• Confident with Microsoft Outlook, Word and Excel.
• Able to provide a high standard of service to patients and colleagues.

Essential: GCSE English & Maths (grades 9–3) and NVQ Level 2 or equivalent business/admin/customer service experience.

Desirable: Previous GP/healthcare experience, NVQ Level 3 Business Administration, and experience with EMIS, AccuRx or other primary care systems.