Medical Secretary

Location: Hendon

Job Type: Temporary 

Duration of booking: Ad-Hoc 

Proposed start date: ASAP

Pay Rates: £16 per hour PAYE inclusive of holiday pay

Hours / Working Days: Monday-Wednesday-Friday 10am-4.30pm 

Sector: Healthcare 

Based: Office / Hospital 

The Role

We are currently recruiting for an experienced Medical Secretary to join a busy GP Practice on a temporary agency basis. This is an excellent opportunity for an organised and professional administrator with previous healthcare experience to provide high-quality secretarial and administrative support to a multidisciplinary team.

The successful candidate will play a key role in ensuring referrals, correspondence and patient documentation are processed accurately and efficiently while maintaining the highest standards of confidentiality and patient care.

Key Responsibilities

• Provide comprehensive secretarial and administrative support to GPs and the wider clinical team. 
• Type and prepare clinical letters, reports and other correspondence. 
• Process referrals using the NHS Electronic Referral Service (eRS). 
• Liaise with hospitals, community services and other external healthcare providers. 
• Maintain accurate referral and tracking databases. 
• Scan and upload patient documentation onto electronic patient records. 
• Input and update patient information accurately on clinical systems. 
• Process Subject Access Requests (SARs), insurance reports, solicitor requests and DVLA forms. 
• Handle patient requests for private medical letters and process associated invoices. 
• Answer telephone enquiries professionally and direct calls appropriately. 
• Respond to administrative queries from patients and healthcare professionals. 
• Carry out system searches and produce reports as requested. 
• Support clinicians with general administrative duties. 
• Assist reception and administration teams during periods of absence when required. 
• Prepare meeting agendas and take minutes when requested. 
• Maintain confidentiality and comply with GDPR, NHS Information Governance and Practice policies. 

Essential Requirements

• Previous experience working as a Medical Secretary, Healthcare Administrator or in a similar NHS or GP Practice role. 
• Experience providing administrative support within a healthcare environment. 
• Excellent written and verbal communication skills. 
• Strong audio typing and document production skills. 
• Excellent IT skills, including Microsoft Office and Outlook. 
• Professional telephone manner. 
• Excellent organisational skills with the ability to prioritise a busy workload. 
• Ability to work independently and as part of a multidisciplinary team. 
• High level of accuracy and attention to detail. 
• GCSEs (or equivalent), including English and Maths. 
• Skills & Experience
• Previous GP Practice experience. 
• Knowledge of EMIS Web. 
• Experience using the Electronic Referral Service (ERS). 
• Experience processing SARs, insurance reports and DVLA documentation. 
• NVQ Level 2 in Health & Social Care or equivalent. 
• Knowledge of NHS administrative processes and patient record management. 

Personal Attributes

• Friendly, professional and approachable. 
• Highly organised with excellent time management skills. 
• Flexible and adaptable. 
• Able to work under pressure in a fast-paced environment. 
• Strong problem-solving skills. 
• Empathetic with a commitment to delivering excellent patient service. 
• Maintains the highest standards of confidentiality and professionalism.