Receptionist

Job Purpose

Provide a professional, welcoming reception and administrative service within an NHS Trust, acting as the first point of contact for patients, visitors and healthcare professionals. Help patients access the right services, handle enquiries with care and discretion, and support clinical teams through accurate administration. Contribute to a positive patient experience and the smooth running of day-to-day clinical services.

Location: Herefordshire & Worcestershire

Job Type: Temporary 

Duration of booking: Expected to last 4 months with possible extension

Proposed start date: ASAP

Pay Rates: £14.24 per hour PAYE inclusive of holiday pay

Hours / Working Days: 37.5 hours per week / Monday to Sunday, 8am – 6pm 

Sector: Healthcare 

Based: Office / Hospital

Reception and Front-of-House Duties

• Welcome and check in patients, manage arrivals and departures, and direct visitors to the appropriate service.
• Respond to face-to-face enquiries about appointments, services and clinic locations.
• Keep reception organised and welcoming, treating everyone with dignity and respect.
• Handle sensitive or challenging situations calmly and compassionately, escalating concerns as needed.

Patient Administration and RIO Systems

• Use RIO confidently to register patients, check appointment details and access, retrieve and update patient records.
• Record attendance and demographic details accurately and promptly.
• Maintain administrative records in line with Trust procedures.
• Report patient record discrepancies to the appropriate staff member.

Telephone and General Administrative Duties

• Answer calls and general enquiries professionally, routing queries and passing accurate messages promptly.
• Complete filing, scanning, photocopying, data entry and document management; handle incoming and outgoing correspondence.
• Support clinical and non-clinical teams, completing administrative tasks accurately and on time.

Confidentiality, Governance and Compliance

• Protect patient confidentiality and comply with GDPR, NHS information governance and Trust policies on data protection, security and records management.
• Access patient information only for authorised work purposes and prevent unauthorised access or disclosure.
• Follow safeguarding procedures and escalate concerns appropriately.
• Follow health and safety and infection prevention and control procedures, maintaining professional standards and NHS values.

Qualifications and Training

• Good general education, including English and Maths, or equivalent experience.
• Knowledge of healthcare administration and patient record systems.

Experience

• Experience in an NHS, healthcare or clinical environment, with reception, administration or customer service training or experience in a busy setting.
• Previous hands-on experience using the RIO electronic patient record system confidently and accurately is essential.

Skills and Knowledge

• Strong written, verbal and interpersonal communication, with excellent customer service and telephone skills.
• Strong organisation and attention to detail, with the ability to manage competing priorities.
• Work independently and within a multidisciplinary team.
• Confident general IT skills.