Job Title: Service Manager

Starting: ASAP

Duration: Ongoing, no end date yet confirmed 

Location: South East London 

Hours:

Monday - Friday, 9am - 5.30pm 

Pay:

£25ph - £30ph 

Duties:

• Provide operational leadership across designated service areas, ensuring services are responsive, innovative, and delivered to high performance standards.

• Be responsible for the day-to-day management of service delivery, supporting the General Manager with all operational aspects of divisional services.

• Develop and implement systems to meet national and local performance targets, ensuring services are cost-effective and patient-centred.

• Lead and coordinate quality improvement and transformation projects to modernise services, improve patient experience, and streamline clinical and operational processes.

• Monitor and report on service performance daily, weekly, and monthly, using data to support capacity planning and continuous improvement.

• Lead on service redesign initiatives and workforce modernisation programmes, ensuring integration and alignment with organisational goals.

• Collaborate with Clinical and Service Leads to ensure high-quality, safe, and efficient delivery of care.

• Champion a culture of continuous improvement, staff engagement, and excellence across all services.

• Develop and maintain effective communication systems across multidisciplinary teams, ensuring clear information flows and collaborative working practices.

• Oversee the implementation of governance and risk management frameworks in line with Trust and national policies.

• Participate in clinical governance, audit processes, complaints resolution, and serious incident investigations to ensure learning and service enhancement.

• Manage the delivery and compliance of financial targets and support the development of business cases and cost improvement plans.

• Represent the service at internal and external meetings with stakeholders such as NHS England, commissioners, and external agencies.

• Provide visible leadership to staff, ensuring they are effectively managed, developed, and supported in line with HR policies.

• Lead workforce planning activities, recruitment, induction, staff development, appraisals, and performance reviews.

• Ensure data quality and reporting systems are accurate, timely, and support effective service planning and delivery.

• Promote the visibility and reputation of the service within the Trust and externally through strong representation and professional communication.

• Ensure compliance with Trust Standing Financial Instructions, budget control, and effective resource management.

• Work collaboratively with HR, Finance, IT, and clinical teams to deliver service objectives and modernise care pathways.

• Embed Trust values and NHS standards across all areas of service management.