Credit Controller

Location: Ashtead

Job Type: Temporary

Duration of booking: Expected to last 3 months with possible extension

Proposed start date: September 2026

Pay Rates: Up to £ per hour Umbrella or £ per hour PAYE inclusive of holiday pay

Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am – 5pm

Sector: Healthcare

Based: Office / Hospital

Role Overview

We are seeking an experienced, detail-oriented Credit Controller to join our Finance team. In this role, you will be responsible for managing outstanding debts across private patients, insurance companies, NHS bodies, and third-party payers. You will play a crucial role in maintaining a healthy debtors' ledger, resolving billing queries empathetically and professionally, and supporting continuous improvement across finance systems and processes.

Key Responsibilities

Debt Collection & Account Management

• Ledger Control: Monitor and manage outstanding debts to ensure prompt cash collection and minimise risk in the debtors' ledger.
• Overdue Accounts: Proactively follow up on overdue accounts via telephone, email, and written correspondence in line with internal policies.
• Escalations: Manage complex debt recovery accounts, including making decisions on legal referrals following internal protocols.

Stakeholder Liaison & Customer Service

• Query Resolution: Liaise with patients, insurance companies, and NHS Shared Business Services to resolve billing queries and disputes in a prompt, empathetic, and professional manner.
• Cross-Team Collaboration: Work closely with the billing team and site-based operational staff to investigate account discrepancies and ensure timely invoice accuracy and adjustments.
• Customer Care: Consistently deliver high-quality customer service during all inbound and outbound communication.

Reporting & Reconciliations

• Account Reconciliation: Reconcile accounts, identify discrepancies, and ensure accurate adjustments are processed.
• Management Reporting: Prepare and present regular reports on debtor status, bad debt provisions, and collection performance to senior management.

Systems, Process Improvement & Compliance

• Record Keeping: Maintain accurate logs of all communications and payment activities using internal healthcare finance and ERP systems.
• Process Improvement: Manage functional processes and systems to drive continuous improvement, maintain high standards, and develop best practices.
• Compliance & Audits: Ensure strict adherence to data protection and confidentiality regulations (e.g., GDPR), assist with audits, and supply requested documentation.
• Team Support: Provide general assistance and support to colleagues across the broader Finance team as required.

Requirements & Qualifications

• Experience: Proven experience working within a Credit Control environment (healthcare or NHS-related sector experience is advantageous).
• Technical Skills: Sound numerical and computer literacy, including intermediate-to-advanced proficiency in MS Excel and MS Office, with the ability to quickly adapt to various finance systems.
• Communication & Negotiation: Exceptional written and verbal communication, interpersonal, and negotiation skills with a customer-centric approach.
• Attention to Detail: Excellent accuracy and a meticulous approach to record-keeping and reconciliations.
• Workload Management: Demonstrated ability to prioritise tasks effectively, handle complex accounts, and meet strict deadlines under pressure.