Contribute to the achievement of the overall Directorate’s performance objectives. The postholder will provide high-quality communication and administrative services to support the delivery of a proactive, responsive and professional HR service to internal and external stakeholders.

KEY DUTIES / RESPONSIBILITIES:

• HR/OD Helpdesk Responsibilities
• To log details of all queries (via phone calls/emails) to the HR/OD Helpdesk in accordance with agreed procedure.
• To action all queries to the HR/OD within agreed Key Performance Indicators (KPI’s), responding to, signposting or escalating queries as appropriate and in accordance with agreed procedure.
• To communicate with all users of the HR/OD Helpdesk in a courteous and effective manner.  

Specific Functional Responsibilities:

• To provide advice to Managers and staff on a range of routine HR&OD issues in accordance with HR&OD policy, procedure and protocol.  
• To deliver all functional administrative processes in a timely, accurate and consistent manner within agreed KPI’s and in accordance with HR&OD policy, procedure and protocol and relevant legislation.   
• To prepare and issue template correspondence to a high quality standard.
• To create, maintain and update electronic/manual workforce files, ensuring the safe storage, retrieval and disposal of information in accordance with agreed procedure.  
• To organise HR&OD-related hearings/meetings, including preparing associated paperwork/correspondence to a high quality standard.
• To undertake timely and accurate data input and processing activity on the Human Resources, Payroll, Travel & Subsistence (HRPTS) System and other relevant HR&OD information systems.  
• To provide administrative support to HR&OD meetings/committees as required, including taking minutes. 
• To assist in the collation and presentation of HR&OD data as required.
• To ensure that adequate levels of stationery supplies are maintained in accordance with the needs of the function/Department and order replacement stock as necessary.  

Experience and Skills:

• Have 5 GCSE’s (Grade A-C) to include English Language or equivalent qualification plus 1 year’s administrative / customer service experience 
• NVQ level 2 in Administration / Customer Service plus GCSE Grade A-C English Language or equivalent qualification plus 1 year’s administrative / customer service experience at Band 2 or equivalent;

OR

• GCSE Grade A-C or equivalent qualification plus 2 years’ administrative/customer service experience at Band 2 or equivalent.  
• 6 months’ experience in the use of Microsoft Office, including Microsoft Word, Excel, Powerpoint & Outlook. 
• Demonstrate excellent communication and interpersonal skills in order to establish positive working relationships with internal and external stakeholders.
• Demonstrate excellent organisational skills, with the ability to work to tight timescales within limited resources.
• Demonstrate experience of maintaining digital information systems.
• Demonstrate ability to work on own initiative and as a member of a team.  
• Demonstrate knowledge of the role of a Human Resources function.  
• 1 year’s experience working in a Human Resources function.