Role Details

• Salary: £45,000–£50,000 per annum
• Employment type: Full-time
• Working hours: Monday–Friday, 9:00am–5:00pm
• Hours per week: 35
• Location: Remote

Key Responsibilities

• Own and manage all operational and digital systems, including:
  • CRM platforms
  • Email, webchat, and voice systems
  • Workflow assembly and automation
  • Payment systems
  • Website and CMS (WordPress)
• Manage and optimise system integrations
• Oversee data, access, and document management using Google Drive
• Deliver induction and training for staff on all systems
• Support operational delivery in a telehealth / clinical environment
• Ensure systems are scalable, secure, and compliant with healthcare standards
• Act as a bridge between clinical teams, administration, and technology

Other Systems in Use

• Semble (clinical / practice management system)
• Hiver (shared inbox and communication management)
• Experience with similar systems is acceptable.

Required Skills & Experience

• Strong CRM and systems management experience
• Hands-on technical knowledge across digital operations
• Experience with integrations and automation tools
• Understanding of remote-first or telehealth businesses (highly desirable)
• Experience operating in a similar telepath or clinic setting
• Organised, detail-oriented, and process-driven