Hospital Receptionist 

Location: St Helens 

Job Type: Temporary 

Duration of booking: Ongoing

Proposed start date: ASAP

Pay Rates: £15 per hour PAYE inclusive of holiday pay

Hours / Working Days: shifts will be between Monday to Sunday, 8am – 7pm.

Sector: Healthcare 

Based: Office / Hospital 

Role Overview

The Hospital Receptionist will be the first point of contact for patients and visitors, providing a professional, friendly, and efficient front-of-house service. The role is key to ensuring a smooth patient journey by supporting clinic flow, maintaining accurate records, and assisting clinical teams with administrative coordination.

Key Responsibilities

• Greet patients, visitors, and contractors in a polite, calm, and professional manner
• Provide clear directions and information about clinic processes and waiting times
• Ensure patient confidentiality is maintained at all times
• Check patients in on arrival and verify personal details (name, address, GP, contact information)
• Update and maintain accurate patient records on the Electronic Patient Record (EPR) system
• Confirm that required pre-appointment preparations have been followed and escalate concerns to clinical staff where necessary
• Book follow-up appointments, diagnostic tests, and referrals as instructed by clinicians
• Manage appointment cancellations, rescheduling, and waiting lists
• Handle Did Not Attend (DNA) processes in line with clinical guidance and Trust policy
• Liaise closely with nurses, consultants, and other clinical staff to ensure clinic lists run efficiently
• Prepare clinic paperwork or digital lists ahead of sessions
• Escalate delays, urgent cases, or patient issues appropriately
• Help maintain a clean, tidy, and welcoming reception and waiting area
• Offer reassurance and practical support to anxious or distressed patients and relatives
• Promote a positive patient experience aligned with NHS service standards

Systems Knowledge

• Experience using CareFlow and Solus systems would be highly advantageous
• Training can be provided; however, candidates should be comfortable learning new systems and processes quickly

Skills & Experience Required

• Previous reception or front-of-house experience, ideally within healthcare or a busy public-facing environment
• Strong administrative and organisational skills with good attention to detail
• Confident using computers and patient record systems
• Excellent communication and interpersonal skills
• Ability to remain calm and professional in a fast-paced, sometimes pressurised environment
• Understanding of patient confidentiality and data protection (GDPR)
• Friendly, approachable, and empathetic manner
• Reliable, punctual, and flexible with working patterns
• Team player who can also work independently when required
• Proactive and willing to support wider administrative tasks when needed