Location: Havering 

Job Type: Temporary 

Duration of booking: 5 months with possible extension

Proposed start date: ASAP

Pay Rates: £16.28 per hour PAYE inclusive of holiday pay

Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am – 5pm 

Sector: Public

Based: Office / Hospital 

About the Role

We are looking for a committed and professional Civil Enforcement Officer to join the Highways, Traffic & Parking team within the London Borough of Havering. This is a critical frontline role where you'll help ensure our streets are safe, accessible, and well-regulated by enforcing parking regulations fairly and consistently.

Whether on foot, by pedal cycle, or using a council vehicle, you will patrol on- and off-street parking areas, identify contraventions, and issue Penalty Charge Notices (PCNs) in accordance with legislation and service procedures.

This is an excellent opportunity for a customer-focused individual with strong communication skills who enjoys working outdoors and interacting with the public.

Key Responsibilities

• Patrol designated areas to enforce parking regulations.
• Issue PCNs using handheld devices and body-worn cameras.
• Respond to public queries and complaints in a professional and respectful manner.
• Record and report abandoned vehicles and signage defects.
• Attend daily briefings and provide witness statements when required.
• Maintain accurate and timely records in line with legal requirements.
• Ensure equipment is operational and properly maintained.
• Foster positive relationships with the public, colleagues, and enforcement partners such as the police.
• At least 2 years’ experience in civil parking enforcement, with a solid understanding of relevant legislation and codes of practice.
• Strong communication skills and the ability to manage potentially challenging interactions with the public.
• Good knowledge of health and safety practices, especially when working alone.
• Experience using PCN processing equipment and software.
• A commitment to customer service, fairness, and professionalism.

Desirable Requirements

• Full, clean UK driving licence and/or valid CBT certificate.
• Willingness to ride a pedal cycle.
• Experience working outdoors in all weather conditions.
• Ability to work shifts, including weekends, in line with operational requirements.

Additional Requirements

• Must have or be willing to obtain a Basic DBS certificate.
• Must maintain confidentiality and comply with data protection regulations.
• You may be required to work at different council sites across the borough.
• Flexibility to undertake other duties in line with the role.

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