GP Receptionist

Location: London

Job Type: Temporary

Duration of booking: Ongoing

Proposed start date: ASAP

Pay Rates: £14.24-15.00 per hour PAYE inclusive of holiday pay

Hours / Working Days: Shifts will be between Monday to Sunday, 5 days out of 7, 37.5 hours per week.

Sector: Healthcare

Based: GP Practice / Medical Centre

Role Overview

The GP Receptionist will be the first point of contact for patients and visitors, providing a professional, friendly, and efficient front-of-house service within a busy GP surgery. The role is key to ensuring a smooth patient journey by supporting practice operations, maintaining accurate patient records, and assisting clinicians and administrative teams with coordination and patient communication.

Key Responsibilities

• Greet patients, visitors, and healthcare professionals in a polite, calm, and professional manner
• Provide clear information regarding appointments, practice procedures, and waiting times
• Ensure patient confidentiality is maintained at all times in line with GDPR and NHS guidelines
• Register and check in patients on arrival using EMIS Web
• Update and maintain accurate patient records, contact details, and medical information on EMIS Web
• Book, amend, and cancel GP and nurse appointments efficiently
• Manage telephone enquiries and direct calls appropriately to clinical or administrative staff
• Process repeat prescription requests in line with practice procedures
• Handle patient queries, complaints, and concerns professionally and escalate where necessary
• Liaise closely with GPs, nurses, and other healthcare professionals to ensure smooth daily operations
• Manage incoming and outgoing correspondence, emails, and referrals
• Support with administrative tasks including scanning, filing, and document management
• Maintain a clean, tidy, and welcoming reception and waiting area
• Offer reassurance and support to anxious or distressed patients and relatives
• Promote a positive patient experience aligned with NHS service standards

Systems Knowledge

• Previous experience using EMIS Web is essential
• Experience working within a GP Practice or NHS healthcare setting is highly desirable
• Candidates should be confident using healthcare systems and able to learn new processes quickly